Order Return

Here is 45 day return policy

We stand behind everything we sell. If you're not satisfied with your Hot Carpet purchase, you can return it for a replacement or refund within 45 days of purchase. Our motto is Building Warmer Relationships One Customer at a Time. And, we stand by that 100% for every product we sell. Have any questions about the Woo Warmer? Whether it is about how it works, how to use it, or with a problem, contact us. Hot Carpet guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

One Year Warranty

If your Hot Carpet has a manufacturing defect in its materials or workmanship, you can return it at any time. If after 45 days the Hot Carpet stops working we will replace or repair it for no charge with free shipping.